Here is why I am cancelling my one month free trial. Let’s review:
1) Tracks claimed to be 12 minutes are really 30 seconds. That means an overpayment by a factor of 24.
2) Paypal partnership encourages customers to use paypal instead of their credit card, thereby removing customer fraud protection becuase paypal does not cover immaterial goods.
3) Your email support is non-support. You waited 10 days to answer me.
4) Your email support is impotent: You simply told me to call on the phone. I had to wait 10+ days for that wonderful email advice.
5) Your phone support was slow. It took me 15 minutes to get my issue resolved. 13 of those minutes were being on hold. The hold music was the worst music I’ve ever heard in my life.
6) I found out I would have been charged monthly if i didn’t cancel my service. I NEVER AGREED TO THAT. I DID NOT KNOW ABOUT THAT. THE ONLY WAY I FOUND THAT OUT IS IN THE HOLD MESSAGE WHEN I CALLED TO COMPLAIN!
I don’t do business with those that charge me without permission.
You are the weakest music provider.