Dear Napster:
Here is why I am cancelling my one month free trial. Let’s review:
1) Tracks claimed to be 12 minutes are really 30 seconds. That means an overpayment by a factor of 24.
2) Paypal partnership encourages customers to use paypal instead of their credit card, thereby removing customer fraud protection becuase paypal does not cover immaterial goods.
3) Your email support is non-support. You waited 10 days to answer me.
4) Your email support is impotent: You simply told me to call on the phone. I had to wait 10+ days for that wonderful email advice.
5) Your phone support was slow. It took me 15 minutes to get my issue resolved. 13 of those minutes were being on hold. The hold music was the worst music I’ve ever heard in my life.
6) I found out I would have been charged monthly if i didn’t cancel my service. I NEVER AGREED TO THAT. I DID NOT KNOW ABOUT THAT. THE ONLY WAY I FOUND THAT OUT IS IN THE HOLD MESSAGE WHEN I CALLED TO COMPLAIN!
I don’t do business with those that charge me without permission.
You are the weakest music provider.
Good-bye.
January 5, 2005 at 7:53 PM
Followup:
They told me I would get 5 free songs to make up for this. Then I found out, during the hold message, that I would get charged at the end of the month. How? I agreed to it when I clicked through to pay via paypal.
If I’d paid with credit card, I could dispute it, but with paypal, I cannot. MBNA BANK SERVICES BEATS PAYPAL!
So I told them to cancel me. I asked if I could get my 5 free songs. They said I would be cancelled at the end of the month.
I went home, checked, and confirmed my account was cancelled NOW. I didn’t get my free songs. I paid $3 for 90 seconds of garbage. Fuck napster up the ass.
February 10, 2006 at 12:42 AM
why would you give money to the riaa to continue the monopoly of shit music on the radio??
February 10, 2006 at 6:51 AM
Well, first off, I’ve never heard of Atari Teenage Riot on the radio, and I don’t think that Digital Hardcore Records is part of the RIAA, but I could be wrong.
It was a free 1-month trial subscription. But you still had to pay for the tracks.
I ended up going to http://www.karmadownloads.com, the good ol’ russian site, where I could download a ZIPfile of (poorly filenamed) mp3s of exactly what I wanted.
Not some stupid DRM napster wanna-be WMV file that expires and becomes invalid the second you stop paying.
It was much better. My experiment with legitimate download services left a bad taste in my mouth.
December 7, 2007 at 12:32 PM
I just was on the phone with napster again. they continue to bill me for the service i have never used. American Express is no help either. they say that I can’t provide any record of the cancellation. The number I gave them is wrong. What a fukn rip off.
February 15, 2008 at 9:24 PM
Can Anyonr tell mr how to purge my system of Napster?